Securing operational and financial performance.
Combined, our retail support team brings over 150 years of experience in showrooms, workshops, sales- and service management, creating opportunities out of disruptions and delivering value to dealers, importers and OEMs.
Our team forms the intersection between disruption and opportunity to support a better customer experience adopted to todays customer requirements and securing tomorrows trends. We have curated & designed strategies and techniques gained over years of professional experience on dealer floors, in retail offices, and at OEMs around the world. Coupled with strategic insights from industry specialists and supported by our extensive worldwide capabilities, we deliver practical, fiscally responsible, actionable services that help OEMs, dealer groups, and dealers to deliver tangible results - FAST
Our verticals
What we do.
We help clients increase revenue, lower overhead, and maximize profits through key insights and cutting-edge innovations.
Enhancing operational and financial performance involves optimizing processes and strategies to maximize efficiency. We help improved cost control and reduce operational expenses, enhance revenue streams through streamlined processes and increase profitability, margins and financial health.
Profitability & Performance
Performance and efficiency
Profitability improvements focuses on maximizing returns and ensuring sustainable growth for the organization. Higher net profit margins and improved bottom line // Efficient resource allocation leading to increased return on investment (ROI) // Sustainable business growth and enhanced shareholder value.
Customer
Elevating experience
Elevating customer experience involves delivering exceptional service and satisfaction to clients. // Increased customer loyalty and retention rates. // Positive brand reputation and improved customer perception. // Higher customer satisfaction scores and repeat business.
Future
Capturing opportunities
The future of retail encompasses analyzing and capturing evolving trends and technologies shaping the retail industry. // Seamless integration of online and offline retail channels (omnichannel). // Personalized customer experiences through data analytics and AI. // Agile and adaptive retail strategies to meet changing consumer demands.
Compliance
Assessments & contingencies
Compliance refers to adherence to operational, legal and regulatory requirements relevant to the industry. We support through granular assessments, relevant contingencies and extensive coaching // Mitigated risks of fines and penalties through regulatory compliance. // Enhanced reputation and trust with stakeholders. // Improved data security and privacy measures in alignment with regulations.
Insights
Transformative industry solutions
Discover our approach & solutions towards consulting and strategy.
Clients
Who we serve
We serve the largest OEMs and independent dealer groups and the smallest retail organisation. Today, we assist many manufacturers and dealers in streamlining their operations, and in improving revenue and profit across many of their income streams from sales and service to financing. Most importantly, we work on both sides of the value stream to help smooth out the common pain points that can arise between dealers and OEMs.
We help align stakeholder on common goals and strategies to drive their businesses forward in the short and long term. Our team supports the localization of processes and structures derived centrally to coordinate market readiness and relevance to secure buy in and efficiency.
We understand the problems that OEMs and dealers face—and are likely to face in the future.
14
Manufacturers
40+
Importers
7+
Industries
18+
Markets
Edge
What makes us compete.
We know how dealerships work. And through our team of professionals around the globe, we are well equipped to address the challenges impacting OEMs and dealers. The talent on our team includes a wide range of experiences, including former dealer principals, OEM executives who work directly with franchised dealers, and more.
We harness our panel partner and capabilities, which means we have expertise, experience, and insights on a global scale across industries and managerial levels. From small projects to massive global organizational and operations redesigns, our solutions are scalable and flexible.
We are more than just designing a strategy, we implement processes, are hands on in the workshop and measure relevant KPIs ourselves – We are a partner throughout all stages of business development.
Deep understanding of issues and trends, firsthand experience working in automotive retailing spanning multiple businesses with a global reach and scale.
Empowering Businesses to Drive the Future with clarity, efficiency and profitability.
our work
Selected case profiles
Successful operation demands innovative, tailored solutions founded upon deep understanding and transparent operations. At at.Pointe, we specialize in empowering organizations to operate profitable and future proof businesses.
Operational Efficiency Enhancement
Challenge: A leading automotive OEM is looking to enhance operational efficiency across its dealer network to reduce costs and improve overall performance.
Solution:
- Conduct operational assessments and field examinations to identify areas of improvement.
- Implement optimized internal controls and regulatory compliance measures.
- Provide dealer network mystery shopping and brand standards evaluations.
Key Results:
- Streamlined operations leading to reduced costs and improved profitability.
- Enhanced dealer network performance and customer satisfaction.
- Mitigated risks through improved compliance and internal controls.
Profitability Assessment and Optimization
Challenge: An independent dealer group is seeking to boost profitability and maximize return on investment.
Solution:
- Perform profitability assessments with data-driven insights and benchmarking.
- Develop proprietary business procedures and reporting for better financial management.
- Offer strategies to seize growth opportunities and optimize revenue streams.
Key Results:
- Increased net profit margins and improved financial health.
- Data-driven decision-making leading to enhanced ROI.
- Improved business strategies for sustainable growth and increased competitiveness.
Customer Experience Enhancement
Challenge: A medium-sized dealership wants to elevate its customer experience to drive loyalty and retention.
Solution:
- Provide customer experience assessments and insights.
- Implement digital retail marketing strategies for personalized customer engagement.
- Offer sales and service performance coaching to improve customer interactions.
Key Results:
- Higher customer satisfaction scores and increased brand loyalty.
- Positive brand reputation and improved customer perception.
- Enhanced customer engagement leading to increased sales and repeat business.
Future of Retail Strategy Development
Challenge: A new entrant in the EV market is looking to develop a robust strategy for the future of retail in the electric mobility space.
Solution:
- Conduct market analysis and research on EV industry trends and consumer behaviors.
- Develop a strategic roadmap for the integration of online and offline retail channels.
- Provide insights on digital retail marketing and personalized customer experiences.
Key Results:
- Seamless integration of online and offline retail channels (omnichannel).
- Personalized customer experiences leading to increased sales and market share.
- Agile retail strategies aligned with the evolving EV market landscape.
Compliance and Regulatory Support
Challenge: A large OEM is navigating complex regulatory requirements and emission standards in multiple markets.
Solution:
- Offer guidance on government incentives and emission standards compliance.
- Conduct comprehensive regulatory compliance assessments.
- Provide support for navigating global emission standards and incentive programs.
Key Results:
- Mitigated risks of fines and penalties through regulatory compliance.
- Improved environmental sustainability through adherence to emission standards.
- Enhanced reputation and trust with stakeholders through compliance measures.
Let us work together elevating your operation and safeguarding future profitability.
Securing operational and financial performance, our experienced retail support team bridges the gap between disruption and opportunity, delivering strategic insights and actionable services to OEMs, dealer groups, and dealers worldwide, with a deep understanding of automotive retailing challenges and a hands-on approach throughout all stages of business development.